A fan of BBQ & pulled pork, I thought I'd give their BBQ Pork Sandwich (just under a $5 offering, tax included) a try. I wasn't expecting it to be one of my top 10 local BBQ experiences, however what came to my table could only be described as:
"The BBQ Pork Sandwich looked so unappetizing--like a scoop of overcooked, congealed brown "stuff", that I can't believe Culvers would even admit to serving a sandwich so unappealing looking or that cost almost $5. Seriously, this sandwich looked worse than most school/cafeteria fare I've ever seen. This is most definitely several steps below anything I've ever ordered at Culvers. I couldn't eat it."
The above description is what I sent off to their "Contact Us" link on their website. I couldn't include a picture for them, but you can "feast" your eyes and tell me if you think I'm exaggerating at all.
I'll let you know the outcome of my query. Seriously, I'm not the type to comment about food/service unless it really stands out as great or horrible. Then I give credit or criticism, where due.
Follow-up:
ReplyDeleteSo, I ask to speak to the manager, a young guy, perhaps 19 or 20--show him the evidence and express my dissatisfaction. He tells me the sandwich is a premade, portion controlled serving (I could have told him that). I did say that while I understand that, I do expect better quality and value at Culvers. He did say he'd pass my concern along to "Corporate" and offered me another selection. I thanked him and went with a safe standby--a cheeseburger. Overall, we had a cordial exchange with a positive outcome. I'll let you know if I hear anything from "Corporate".
ew ew ew ew...
ReplyDelete